Refund policy
Custom Embroidery Return & Exchange Policy
At Cappora Apparel, each custom embroidered item is made especially for you. Because personalized and custom merchandise is created to your individual specifications, all custom embroidery sales are final.
Custom & Personalized Items
We do not accept returns, exchanges, or cancellations on custom or personalized merchandise once production has begun. This includes, but is not limited to:
- Personalized names, initials, dates, numbers, or wording
- Custom embroidery designs or logos
- Custom thread color selections
- Made-to-order embroidered hats, crewnecks, hoodies, shirts, bags, and other merchandise
- Items created using customer-approved designs, mockups, or personalization details
Please carefully review all personalization information, spelling, sizing, garment colors, thread colors, and design details before submitting or approving your order.
Customer-Provided Information
Cappora Apparel is not responsible for errors resulting from information submitted or approved by the customer, including incorrect spelling, names, dates, sizing, colors, placement selections, or other personalization details.
Colors may also vary slightly due to screen settings, garment variations, thread availability, lighting, and photography.
Damaged, Defective, or Incorrect Items
We want you to love your order! If your item arrives damaged, defective, or different from the customization details confirmed with Cappora Apparel, please contact us within 7 days of delivery.
Please include your order number and clear photos showing the issue. If we determine that an error was made by Cappora Apparel, we will work with you to provide an appropriate replacement or resolution.
Sizing
Because custom embroidered merchandise cannot be resold, we are unable to accept returns or exchanges due to incorrect sizing. Please review the applicable size chart before ordering.
Order Changes & Cancellations
If you need to make a change to your order, please contact us as soon as possible. We will do our best to accommodate changes; however, once customization, digitizing, embroidery, or production has begun, changes and cancellations cannot be guaranteed and the order is non-refundable.
Questions?
If you have any questions about sizing, colors, personalization, or your custom design, please contact Cappora Apparel before placing your order. We are happy to help make sure your customization details are correct before production begins.
By placing a custom or personalized order with Cappora Apparel, you acknowledge and agree to this Custom Embroidery Return & Exchange Policy.