Cappora Apparel Shipping Policy

Thank you for shopping with Cappora Apparel! Each of our custom embroidered items is carefully made to order. Because your item is created especially for you, please review our shipping and processing information before placing your order.

Processing Time

All custom embroidered merchandise is made to order and requires production time before shipping.

Our standard processing time is approximately 3-5 business days, unless otherwise stated in the product listing or communicated at the time of purchase.

Processing time begins after we have received all necessary customization information and, when applicable, design approval.

Please note that processing time and shipping time are separate. Selecting an expedited shipping method does not shorten the time required to create and embroider your order.

During holidays, sales, product launches, or periods of high order volume, processing times may be extended.

Shipping

Once your order has been completed, you will receive shipping confirmation and tracking information when available.

Estimated delivery dates provided by the shipping carrier are estimates and are not guaranteed. Once a package has been accepted by the shipping carrier, Cappora Apparel cannot control carrier delays caused by weather, holidays, service interruptions, or other circumstances outside of our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before submitting your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.

Cappora Apparel is not responsible for packages delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order is returned to us and needs to be reshipped.

Lost, Stolen or Delivered Packages

Cappora Apparel is not responsible for packages that are lost, stolen, misplaced, or marked as delivered by the shipping carrier after they have been shipped.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members and neighbors and contacting the shipping carrier directly.

We are happy to provide any available shipping or tracking information needed to assist with a carrier claim.

Custom & Personalized Merchandise

Because custom embroidered merchandise is created specifically for each customer, all custom and personalized sales are final.

Custom items are not eligible for returns, exchanges, or refunds due to incorrect sizing, color selection, personalization information, or other selections submitted by the customer.

Please carefully review all customization details, spelling, sizing, colors, and shipping information before completing your purchase.

If Cappora Apparel makes an error with your customization or you receive a defective item, please contact us promptly with photos of the item so we can review the issue and make it right.

Order Changes & Cancellations

Because we begin preparing custom orders shortly after they are placed, changes and cancellations are not guaranteed.

If you need to make a change, please contact us as soon as possible. Once embroidery, personalization, or production has begun, the order cannot be changed or canceled.

Rush Orders

Need your order by a specific date? Please contact us before placing your order to determine whether we can accommodate your requested timeline.

Rush production and/or expedited shipping fees may apply. Purchasing expedited shipping alone does not guarantee expedited production.

Questions?

If you have any questions about your custom order, processing time, or shipping, please contact Cappora Apparel before placing your order.

We appreciate your patience while we create your custom embroidered merchandise and truly appreciate you supporting our small business!

Cappora Apparel